Support Tools
We are committed to ‘total excellence’ in everything we do – from the way we train our staff, to the choice of solutions we offer, to the approach we take to support our customers.
It is this commitment which sets us apart from our competitors and enables us all to provide an industry-leading service that is unrivalled in the marketplace. Our online support tools offer a comprehensive and flexible method of assistance for our clients' ongoing needs.
WebMail. Click here to use our webmail.
Support Ticket. Click here to create a support ticket.
Knowledge Base. Click here to access our Knowledge Base.
Support Status
Support phone lines are currently:
Unavailable
Network Status
A ! represents a current problem with the service, that Onyx engineers are aware of and investigating. Any long term issues will be accompanied by a Network Announcement advising on the situation.
Network Announcements
Date: 31 August 2010 - 14:25
Service Affected: POP3 mail collection
Estimated Time till Completion: Less than 24 Hours
Details:
We are currently experiencing problems with our POP3 collection service. Engineers have identified the faulty disk/array and are migrating the service over to resume operations. Mail will not be lost during this operation (old and new).
UPDATED: 14:50
Engineers have migrated services away and POP3 collections are now returning to normal. Engineers will continue to monitor this situation.
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